FAQ

Installation

Q. What are the minimum requirements to install Cim-IS?
A. 32 bits operating system (Windows 95/98, Windows NT 3.5x/4.0 or Windows 2000), 64 MB RAM, 50 MB disk space.
Access database: MDAC 2.5 or the run time Jet 4.0 SP3 + MDAC 2.6 or higher.
SQL Server 7 database : MDAC 2.5 or higher
SQL Server 2000 database : MDAC 2.6 or higher.
Oracle database : Oracle 8.0.5 Client minimum and MDAC 2.5.
If you install the product on a Novell server, be sure that the NetWare volume supports long name space. If you install the product on a NT or Windows 2K server, you need to be logged as a machine or domain administrator.

Q. The ODBC drivers currently installed on the system are older than the minimum required. Where can I get the latest ones?
A. You will find the differents versions compatible on the installation CD. You can also download the latest drivers on the Microsoft web site: http://www.microsoft.com/data .

Q. Can I use UNC (Universal Naming Convention) to install/run the product on the network and access the database.
A. You can use UNC paths or letter mapping as well.

Q. What are the minimum user rights for a network installation ?
A. Windows NT installation : Modify right (RXWD) is required for installing and using the product. You also need to be member of the machine/domain admin group.
NetWare installation : RWCEMF rights are required on the volume/directory on which you install the product

Q. A SQL error message is displayed at the end of the installation, when registering the product.
A. The ODBC drivers are older than the minimum requirements. Install the latest release and run the license manager again (Start\Programs\CIM II\LicenceMgr).

Q. The DSN connection field is empty in the Cim-IS logon dialog box.
A. The ODBC Data Source Name was not created during the installation process. Check the ODBC drivers version and run again the License Manager. You can also create the DSN manually as explained in the user guide.

Q. The error message "Database unavailable" is displayed when logging Cim-IS.
A. Check the ODBC DSN and database availability (Network connection and/or user rights).

Q. Installation is incomplete on Windows 2000
A. You don't have the latest release of the product. Please contact your sales representative to obtain the last product update.

Q. The license code provided with the product is invalid.
A. Check that you enter a '0' (number) and not the letter O in the code. In case of a doubt, please contact your sales representative.

Administration

Q. What are the Cim-IS default passwords ?
A. Administrator password is 'Administrator', Demo User password is 'Demo User'. User accounts and passwords are not case sensitive.

Q. How can I know the exact version of the product and how many machines are contained in the database?
A. Menu '?\About' of the Cim-IS Console.

Q. Can I create a 'read only' user of the product ?
A. Create a new profile without any rights. All of the users using this profile will not be able to modify any information in the database.

Q. When I display "machine details", it is always the same machine which is displayed whichever one selected in the query.
A. Please apply Y2K update for windows 95/98 or Windows NT Service pack 5. You can get these patches free of charge from the Microsoft web site.

Q. How can I delete a machine from the database?
A. Just select the machine you want to delete and hit the 'Del' key on the keyboard.

Q. A query displays the same machine several times, and there is no duplicated machine in the database.
A. Maybe you selected a field list in the query which displays more than one value for the same machine. Check your query and add the proper filter. For example, if you choose to display machine TCP/IP addresses, the query will display as many IP addresses as the machine has. In some cases, the IP address field is empty, depending on the IP bindings of the machine. However, you can choose to display only valid IP addresses by adding the following filter to your query : 'IP Address is not null'

Q. How can I update the software dictionary downloaded from your web site ?
A. From the Administration console, choose the 'Import dictionary' function from 'the Dictionary Management folder'. Then, click on the 'Browse' command button and choose for the dictionary to be imported. Click on the 'Import' command button to import the new dictionary.
Once this is done, you have to update the machine software information ('Update machine software' function, then 'Update' button).

Q. In spite of software dictionary update, some software are still not recognized. Is it possible to add specific software to the dictionary ?
A. Yes. there are two different ways to add software information. The easiest way is to use the 'Pilot Mode' during the software inventory. This particular mode activates software auto-identification based on the internal information contained in the files. This function is fully detailed in the user guide.
The second way consist to add new software to the database manually. Launch the query 'Unknown files' from the software folder, select the file you need to identify then right-click and choose 'Identify software'. Enter all the related information (Editor, product and version) and click 'Ok'. The new software will be added to the user software dictionary.

Q. When importing a new software dictionary, does the software I add will be maintained?
A. Yes. There are two software dictionaries. The system dictionary and the user dictionary. The dictionary update process only affects the system dictionary. So, all of the information contained in the user dictionary will be maintained.

Q. Is it possible to automate the inventory update process ?
A. Yes. A specific module is provided with the product. This program (AUTOIU.EXE) can be launched by a scheduled command (AT command). If you need to update from a network collection path, the Task Scheduler service shouldn't be started with the system local account (this account has no network access). You will need to specify another user account.

Inventory

Q. How do I create an inventory floppy disk?
A. From the Aministration console, 'inventory programming' folder, 'Collection path' menu, select the floppy collection path, insert a blank formatted disk in drive A:\ and click on 'Update'.
If this collection path does not exist anymore, simply recreate it as explained in the user guide.

Q. Which module should be used for a MS-DOS machine?
A. AUDITWIN.EXE. This module detects the active operating system and runs the appropriate program.

Q. How do I inventory OS/2 machine with the inventory floppy disk ?
A. By default, OS/2 modules are not copied on the inventory disk. You need to copy them manually. Copy the files AUDITOS2.EXE, AUDITOS2.SYS and LXAIRN.DLL from the subdirectory 'Modules' of the product. More information is available in the Cim-IS user guide.

Q. Which modules are used for Macintosh inventory ?
A. The Macintosh modules are available on the Cim-IS installation CD. Just expand the MACINTOSH.SIT file (Stuff-It Expander) and launch STARTUP from the Macintosh desktop. Additional information for automatic inventory process is available in the Cim-IS user guide.

Q. When running the NetWare server module, no servers are displayed in the inventory list box.
A. You need to be Administrator or security equivalent to perform a server inventory.

Q. Can the inventory process be automated in a user login script ?
A. Yes. Just add the inventory command line in the script. Read the document SCRIPT.PDF for network specific information.

Q. Is it possible to hide the inventory dialog box during inventory process ?
A. Yes. Run the program minimized: START /MIN AUDIT32.EXE.

Q. START /WAIT command does not work on Windows 95/98.
A. The /WAIT switch does not exist on these platforms. Use the /W switch instead which is functional on Windows 95/98 and Windows NT/2000 as well.

Q. The inventory does not perform on a machine in spite of a correct schedule.
A. Check if there is particular schedule for the selected collection path. If not, check the machine system's date and time. If the machine system's date is older than the inventory scheduled one, the process will never be performed.

Q. I would like to perform 'an out of scheduled' inventory. Is it possible ?
A. Of course it is. Use the following particular command line switches :
AUDIT32 /D : Hardware inventory only.
AUDIT32 /A : Hardware and Administrative inventory.
AUDIT32 /W : Hardware and software inventory.

Q. Is it possible to perform a machine software inventory only on the C: drive ?
A. Yes. Use the switch /WC in the inventory command line. If the machine has already been audited, the software information on the other drives will be deleted from the database.