Real solution of ERM, Apsynet Request Center offers, through it’s friendly interfaces and through fully automated processes, a solution allowing a better control of the information management and a real-time follow-up of the processes.

Apsynet Request Center leans on the technology of Apsynet DataCenter which assures a fast implementation and brings a complete vision of the processes between the co-workers. Supplier of KPI (Key Performance Indicator), Apsynet Request Center allows:
- to follow and check the lifecycle of a request,
- to show at once the pending demands,
- to drive resources allocation .

Combine ability to react, productivity and quality of service

Apsynet Request Center allows the managers to communicate easily with their co-workers, to whom it brings a real-time control of their requests. It so increases their autonomy:
- Every person can create and follow a demand by e-mail or via an Internet browser,
- Machines allow to inform by e-mail of the evolutions of the processes about all the phases of their lifecycle.

 

The complete request management process handling                                    

Modelize the approval rules

Apsynet Request Center integrates a creation tool of workflows allowing to describe the various validation stages. Every type of demand gets its own lifecycle. Its graphic interface makes the modelling work extremely friendly. No programming is required.

Process with efficiency

Thanks to a dedicated Web interface, Apsynet Request Center allows a simplified access to all the co-workers, without preliminary training. During his creation, the author can be moreover guided in his qualification. Once the demand is approved, Apsynet Request Center takes care automatically of all the management processes and approval. Everyone has the possibility to work in a secure way permanently.

Manage the priorities

Apsynet Request Center integrates the notions of priority and impact on the activity to define the limit date and hour of a request handling according to the established Service agreements and\or the particular status of the user. A real supervision console, Apsynet Request Center allows you to define alert thresholds and automatic e-mails reminders. From now, you anticipate the drift in respect of deadlines.

Optimize the requests and their processes

In the general philosophy of the Apsynet offer, Apsynet Request Center is a real decision-making console. It offers the access to the information about its usage and ???makes, without adding tools, and any type of analyses.

 

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Pour un complément d'information, n'hésitez pas à :
Télécharger la plaquette de présentation de Apsynet Request Center (format pdf) ;
Demander une version d'évaluation des produits à contacts@apsynet.fr.